T-Mobile users enraged as "Un-carrier" breaks promise to never raise prices
T-Mobile faces backlash from customers like Kathleen Odean for breaking its price stability promise by increasing fees, despite initial assurances. Odean filed complaints, reflecting widespread disappointment among misled users.
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T-Mobile users, particularly seniors like Kathleen Odean, are upset after the company broke its promise not to raise prices. Initially attracted by T-Mobile's "Un-contract" guarantee in 2017, which ensured fixed prices for life, Odean and her husband switched from Verizon to T-Mobile. However, in May 2024, T-Mobile announced a $5-per-line price increase for plans like T-Mobile One, Magenta, and Simple Choice, going back on its promise. The company's CEO at the time, John Legere, had emphasized fair treatment of customers and criticized competitors for deceptive practices. Despite a caveat in the FAQ allowing price changes, customers like Odean feel misled by the initial promise of price stability. Odean filed complaints with the FCC and the Rhode Island attorney general's office, expressing disappointment in T-Mobile's actions. The situation highlights the frustration felt by customers who believed in T-Mobile's commitment to transparent and customer-friendly practices, only to face unexpected price hikes.
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