Dear Roku, you ruined my TV

The article discusses how a recent update to Roku's operating system has caused motion smoothing to be automatically applied to TVs, with no option to turn it off. This has frustrated users, including the author, who find the feature disruptive to their viewing experience. Despite complaints from users and media outlets like The Verge, Roku has not provided a solution or meaningful response to the issue. The lack of customer support and communication from Roku has further aggravated the situation. The article highlights the importance of addressing technical issues promptly to maintain customer satisfaction and loyalty. The author expresses skepticism about a quick resolution based on past experiences with similar problems. As a result, the author is considering purchasing a new TV to avoid the issue altogether. Roku has not responded to requests for comment, leaving users uncertain about when or if a fix will be implemented.