Show HN: I am building an open-source incident management platform

Use the semantics of the standard Incident Command System. Emergency responders have spent decades figuring out the best way to organize for these situations. Tech orgs should leverage that work.

https://en.wikipedia.org/wiki/Incident_Command_System

https://training.fema.gov/nims/

I will just share a somewhat similar project: https://github.com/netflix/dispatch

Also open source, also Python, also incident management, also custom severities (but not as much of custom roles, afaik) :) Has some integrations with slack, but not focused on Slack particularly.

Can be a good project to learn from as well :)

My relation to it: I only contributed with a couple of pull requests there :)

I love to see it. Thank you for building this. This is a problem that's been solved many times over by private companies, and they charge other institutions exorbitant fees for the privilege of using their software. I hope you can get many companies to put skin in the game and contribute towards fixing bugs. It'll be cheaper for them in the long run than paying those external vendors.

For those of you complaining about the slack integration in the comments, you know you can just not connect that, right?

As the person who originally wrote the Monzo Response project (https://github.com/monzo/response), I expect you'll find some traction in smaller orgs, but when folks start doing things at scale they'll hit an inflection point where running their own incident software/not having folks to log feature requests with will force them to pick something more off-the-shelf.

Basically, nobody runs their on-call system on open-source because it's mission critical. At a certain point, IM platforms hit the same level of criticality.

I'm definitely looking forward to this project!

Have you considered how Incidental might integrate with other open-source tools?

I'd love to use something like this in my OSS project.

https://github.com/Multiwoven/multiwoven

Different auth options (SAML, OAuth, etc.) would be a nice to have. I look forward to the progress on this tool :-)

We've been building same thing hope to share it soon.

My pet feature is good and tight Jira (or ticket manager) integration so it opens tickets for the team to put time on, maybe even syncs time? Really nicely streamline so the time to remediate is tracked as part of the team's work.

I love your minimal-but-effective splash page! It looks like it didn’t take too long to build, but it shows what the tool looks like and gives a link to waitlist

Different use case but, in addition to integrating ICS, take a look at Sahana EDEN: https://sahanafoundation.org/eden/features/#core

This is the kind of thing where I'd really rather see a clear statement of the problem and a description of the types of solutions that already exist. Then writing a CRUD app is a "mere" exercise.

Just curious, what's the backstory? What inspired you to work on this?

What was your thinking for choosing a SPA style app vs something simpler like HTMX? Just curious.

Your site doesn't work on mobile

> Slack

Thanks but no thanks.