July 9th, 2024

Chipotle staff are sick of TikTokers trying to catch them 'skimping'

Chipotle staff face pressure from customers filming them over portion sizes. Despite CEO disapproval, workers feel compelled to give less food, potentially due to cost-saving pressures. Employees urge customers to stop filming.

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Chipotle staff are sick of TikTokers trying to catch them 'skimping'

Chipotle staff members are feeling overwhelmed by customers filming them while they prepare orders, a trend sparked by TikTok and Reddit allegations of portion skimping. Influencers like Keith Lee and Drew Polenske have encouraged this behavior, leading to a surge in videos showing workers being filmed to ensure proper portions. Despite CEO Brian Niccol's disapproval of the trend, workers like Atulya Dora-Laskey feel pressured to give less food when being filmed to avoid violating portion policies. The company denies changing portion sizes but has faced price increases amid a nationwide staffing shortage. Workers claim they are pressured to keep portions small to save costs, leading to customer dissatisfaction. Chipotle employees, struggling with understaffing and low wages, feel disrespected by being filmed and urge customers to stop the practice. The company has introduced a robot to assist with food preparation, potentially impacting portion sizes in the future. Despite the challenges, Chipotle remains popular among customers, with workers advocating for directing frustrations towards the company's management rather than frontline staff.

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Link Icon 2 comments
By @7e - 6 months
Chipotle would regularly outright steal chip orders during the pandemic. That is, if you ordered a delivery from Chipotle and it contained chips, you would never get any chips, but they would still charge you for them. If you ordered nothing but chips you would get an empty bag! This occurred about ten times in a row in my limited sample. So I understand why they have this reputation.