All metrics are scar tissue (unless they're Business Intelligence)

The article discusses the challenges and complexities of managing metrics in the context of Site Reliability Engineering (SRE). The author emphasizes that metrics are often intertwined with emotions and past experiences, making them difficult to remove even when they are no longer useful. The piece highlights the importance of refining metrics to improve incident management processes and prevent future issues. It also touches on the distinction between metrics that lead to immediate responses, such as alerts, and those that contribute to long-term business intelligence. The author suggests that reducing the number of metrics requires a balance between emotional attachment and operational goals. Overall, the article provides insights into the intricate relationship between metrics, incident management, and organizational effectiveness in the technology sector.