Cloudflare billing incident since 35 days including wrong invoice

Cloudflare is currently facing billing issues related to subscription adjustments, causing delays in ticket responses and functionality issues when upgrading or downgrading subscriptions. Users may have experienced problems such as duplicate invoices, unsuccessful subscription modifications, missing invoices, and payment difficulties. Cloudflare advises users to check if their support tickets are still necessary and close them if no longer needed to expedite assistance for remaining issues. Most subscription management issues stem from unpaid invoices, which can be resolved by logging into the Cloudflare account, accessing the billing section, and paying any outstanding invoices. Once payments are settled, users should be able to make necessary changes to their subscriptions in line with Cloudflare policies. For further details on managing subscriptions, cancellations, and Cloudflare's billing policy, users can refer to the provided links. Cloudflare assures users that all tickets will be addressed by their Support team, and encourages proactive steps to restore service functionality.