Jeff Bezos called customer service for Amazon in the middle of a meeting
Jeff Bezos surprised his team by calling Amazon customer service during a meeting to emphasize data accuracy. Despite a 10-minute wait contradicting the reported 1-minute wait time, Bezos prioritized anecdotal evidence over data discrepancies, highlighting the importance of seeking uncomfortable truths for business improvement. Social media users found humor in imagining the staff's reaction to Bezos personally testing the service, showcasing his commitment to challenging conventional wisdom and ensuring accurate data collection.
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Jeff Bezos surprised his team by calling Amazon customer service during a meeting to prove a point about data accuracy. Despite the awkwardness, Bezos waited 10 minutes for a response, contradicting the reported 1-minute wait time. This incident, shared on the Lex Fridman Podcast, highlighted Bezos' belief in prioritizing anecdotal evidence over data discrepancies. The billionaire emphasized the importance of seeking uncomfortable truths for business improvement. Social media users found humor in the situation, imagining the staff's reaction to Bezos personally testing the service. Bezos' commitment to challenging conventional wisdom and ensuring accurate data collection was evident in this unconventional demonstration.
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