FTC Warns Companies to Stop Warranty Practices Harming Consumers Right to Repair

The Federal Trade Commission (FTC) has issued warning letters to eight companies regarding their warranty practices that could impede consumers' right to repair products they purchased. The FTC staff expressed concerns that these practices may violate the Magnuson-Moss Warranty Act, which governs consumer product warranties. The companies were cautioned about requiring consumers to use specific parts or service providers to maintain their warranties, as this could be deceptive and against the law. Additionally, some companies were warned about using stickers like "warranty void if removed," which could hinder consumers from performing maintenance or repairs. The FTC urged these companies to review their warranty materials to ensure compliance with the law. Failure to address potential violations within 30 days may lead to enforcement actions. The FTC emphasized its commitment to safeguarding consumers' right to repair and promoting fair competition in the marketplace.