Dell employees used company's corporate survey to tell bosses post-RTO feelings

Dell employees expressed their discontent through the annual "Tell Dell" survey following the company's strict return-to-office (RTO) mandate. The survey revealed a significant drop in the employee net promoter score (eNPS), a key metric measuring employees' likelihood to recommend Dell as a great place to work. The eNPS dropped from 62 to 48, with some departments experiencing even sharper declines. Workers cited reasons such as the RTO initiative, layoffs, and changes in company policies for their dissatisfaction. Despite Dell's efforts to highlight positive metrics and leadership, employees feel their feedback is being overlooked, leading some to consider leaving the company. The shift to in-office work and the implementation of a new monitoring system for hybrid employees have contributed to a change in Dell's inclusive culture, prompting some employees to seek opportunities elsewhere. The company's approach aligns with a broader trend among tech giants and financial institutions to bring employees back to the office, despite resistance from some workers seeking better work-life balance.