July 30th, 2024

Delta to Seek Damages from CrowdStrike

Delta Air Lines has hired attorney David Boies to seek damages from CrowdStrike and Microsoft after a software update caused a $350-$500 million outage, canceling nearly 7,000 flights.

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Delta to Seek Damages from CrowdStrike

Delta Air Lines has engaged attorney David Boies to pursue damages from CrowdStrike and Microsoft following a significant outage that occurred earlier this month. The incident, triggered by a software update from CrowdStrike, resulted in widespread disruptions across various industries, particularly affecting airlines. Delta estimates the financial impact of the outage to be between $350 million and $500 million, with nearly 7,000 flights canceled and over 176,000 refund requests filed.

The Department of Transportation is currently investigating the situation, which has led to a notable decline in CrowdStrike's stock value, dropping nearly 25% over two days due to concerns about the company's future business prospects. Although no formal lawsuit has been filed yet, Delta is actively seeking compensation for the losses incurred.

CrowdStrike's incident is estimated to have caused a total loss of approximately $5.4 billion for Fortune 500 companies, excluding Microsoft. Boies, known for his high-profile legal work, including antitrust cases against Microsoft, is expected to lead Delta's efforts in this matter. The situation continues to evolve as Delta navigates the aftermath of the outage and its implications for its operations and financial standing.

Link Icon 12 comments
By @cclusetti - 4 months
The uber gift cards weren't enough?
By @mycall - 4 months
I wonder if CrowdStrike's EULA and fine print will save them.
By @grej - 4 months
Not sure Crowdstrike as a company survives the onslaught of legal issues and reputational damage. At least, as a viable growth business. Maybe, at all.
By @jftuga - 4 months
From the article:

    The outages cost Delta an estimated $350 million to $500 million.

    Delta is dealing with over 176,000 refund or reimbursement requests after almost 7,000 flights were canceled.
By @jredwards - 4 months
I'm no lawyer, but I have to imagine that if Delta can successfully sue CrowdStrike for this, enough other lawsuits will follow that CrowdStrike would be forced into bankruptcy.
By @Suppafly - 4 months
It'll be interesting to see some of the discovery if this goes to trial, it's going to reveal how shitty of an airline that Delta is.
By @dboreham - 4 months
Credit monitoring wasn't sufficient?
By @GiorgioG - 4 months
Airlines deserve zero sympathy.
By @tantalor - 4 months
I imagine Microsoft could share some of the liability too, maybe 10%
By @olliej - 4 months
But they got a free coffee and everything!
By @xyzzy4747 - 4 months
Why didn’t Delta use Linux to begin with instead of unreliable Windows systems bundled with lots of auto-updating addons where you have no idea what’s going on?