July 30th, 2024

Google Says Sorry After Passwords Vanish for 15M Windows User

Google apologized for a bug that caused passwords to disappear for 15 million Chrome users. The issue lasted 18 hours, affecting 2% of users, and was resolved with a browser restart.

Read original articleLink Icon
Google Says Sorry After Passwords Vanish for 15M Windows User

Google has apologized for a bug that caused passwords to disappear for approximately 15 million Windows users of the Chrome web browser. The issue began on July 24 and lasted for nearly 18 hours before being resolved on July 25. It was attributed to a change in product behavior that lacked proper safeguards. The problem affected users globally, preventing them from accessing both saved and newly saved passwords through the Chrome password manager. Google estimated that around 2% of the 750 million users impacted by the configuration change experienced the password issue.

An interim workaround was provided, requiring users to launch Chrome with a specific command line flag, but the full fix only necessitated a browser restart. Google expressed gratitude for users' patience and encouraged those facing further issues to contact Google Workspace Support. Additionally, there was a separate incident where email verification for creating new Google Workspace accounts was bypassed, allowing unauthorized account creation. This vulnerability was also fixed within 72 hours of being reported. Google stated that the issues were unrelated but highlighted ongoing challenges in maintaining security across its services.

Link Icon 5 comments
By @commandersaki - 5 months
I wouldn't touch that Google password manager with a 10 ft pole, doesn't even have encryption enabled by default. I know taviso says browser password manager good and password manager accessed via browser extension bad, but the browser password manager is just lacking on almost every front.

Glad to see that Apple is going to bring password managers to the masses.

By @ksec - 5 months
>However, working on the basis that there are more than 3 billion Chrome web browser users, with Windows users counting for the vast majority of these, it’s possible to come up with an estimated number. Google said that 25% of the user base saw the configuration change rolled out, which, by my calculations, is around 750 million. Of these, around 2%, according to Google’s estimation, were hit by the password manager issue. That means around 15 million users have seen their passwords vanish into thin air.

That is highly likely to be a wrong Estimate. The total Chrome number includes Android. In terms of PC it is ~1B outside of China. ( Not even Microsoft has a concrete answer ).

So we are looking at 5M.

By @DonnyV - 5 months
People should not be treating any of these password managers as a source of truth. You should have them stored in a text or excel file or any kind of file and backed up on at least 2 storage areas.
By @GoblinSlayer - 5 months
Google won't do backups for you, do them yourself. Oh, does Chrome even allow backups?
By @tracker1 - 5 months
Bitwarden FTW!