August 14th, 2024

Disney Seeks Dismissal Wrongful Death Lawsuit b/c Victim Is Disney+ Subscriber

Disney is seeking to dismiss a wrongful death lawsuit related to an allergic reaction at Raglan Road, arguing for arbitration based on Disney+ terms, which Piccolo's attorneys contest as unreasonable.

Read original articleLink Icon
Disney Seeks Dismissal Wrongful Death Lawsuit b/c Victim Is Disney+ Subscriber

Disney is seeking to dismiss a wrongful death lawsuit filed by Jeffrey Piccolo, whose wife, Kanokporn Tangsuan, died from anaphylaxis after dining at Raglan Road Irish Pub in Disney Springs. Tangsuan, who had severe allergies, had informed the restaurant staff of her dietary restrictions but suffered a fatal allergic reaction after consuming a meal there. Disney's legal team argues that the lawsuit should be moved to arbitration based on an arbitration clause in the terms and conditions of Disney+, which Piccolo agreed to when he signed up for a free trial in 2019. They assert that this agreement requires all disputes to be resolved through arbitration rather than in court. Piccolo's attorneys have criticized this motion, claiming it is unreasonable to suggest that the terms agreed to for a streaming service would waive all rights to a jury trial against Disney and its affiliates. They argue that Piccolo is representing his wife's estate, which did not exist at the time he signed up for Disney+, and that the agreement should not apply to her case. The court has yet to rule on Disney's motion.

- Disney is attempting to dismiss a wrongful death lawsuit based on arbitration terms from Disney+.

- The victim had severe allergies and informed the restaurant staff before dining.

- Piccolo's attorneys argue that the arbitration clause is unreasonable and does not apply to the estate.

- The case raises questions about the enforceability of terms agreed to for a streaming service in legal disputes.

Link Icon 53 comments
By @tgsovlerkhgsel - 6 months
The bug in the legal system is that by filing this motion/claim, Disney can only win.

In the unlikely best case, they get the case dismissed, but even in the most likely case that the motion is denied, they win by wearing down their opponent who has much more limited resources and is personally affected by the case dragging out, i.e. more likely to accept a (lower) settlement than without this tactic. The only downside is a tiny bit of legal costs.

Courts should be able to issue sanctions/extra damages for the use of such tactics. If using such a tactic turned the claim from "you killed this person negligently" to "you killed this person negligently, then willfully tried sleazy tricks to create additional suffering for the husband", and had the potential to double the award, companies would be much less eager to play this game.

By @ggm - 6 months
Hamlet might have had a point. This feels very like a-moral application of years of legal training.

On this basis, any transactions, of any nature which come with an Implied contract acceptance are going to be superseded by words which enable get-out-of-jail-free for all parent, associated, restructured companies, forever.

Watch out when you sign the hotel bill. You just promised to give your body on death to the parent company's medical school.

I doubt it's that simple but you would hope the justice system is going to tear this legal theory a new exit hole and not wash their hands first. Specificity is everything in a contract. Sweeping terms, perpetual licence would be a nightmare.

(Not a lawyer, which will be obvious)

By @sircastor - 6 months
It wasn’t too long ago I began to understand that lawyers are just hackers, but instead of computers they hack the law. For some, hacking the law is a game - to the point where they can lose sight of the humanity intrinsic in law and simply try to penetrate through the vulnerabilities while seeking a “win”.
By @tsimionescu - 6 months
The argument in the legal papers is that access to the park (and access to the restaurant website that claimed that the food that caused the lethal anafilaxis contained no allergens) was purchased through the Disney+ account. They also claim that the ticket purchase terms of use explicitly say that they are in addition to the Disney+ account terms of use.

I have no idea of this is true, but if it is, it might be more likely than it appears at first for this motion to succeed. At least there is some direct connection between the Disney+ account and the restaurant, it's not just that the husband happens to be Disney+ subscriber who wen to this restaurant.

This is quite horrible precedent though if physical injuries of this kind can be covered by a checkbox you clicked without reading on a website somewhere two years before.

By @Gravityloss - 6 months
A colleague of mine has lived in the USA for years. When visiting the local office here he commented, paraphrased "the craziest thing there is that at any given time you can make a tiny mistake, and the rest of your life is messed up completely". I think ruining random individuals' lives is not a sign of a good legal system. There are some other systems that try to avoid that more, though of course that still happens, and there are some things to be discussed on what kind of contracts are legal etc. There are of course different legal traditions in the world and so on too, in the bigger picture, but still, it seems so disastrous to the individual looking from outside.
By @torstenvl - 6 months
If the agreement at the time is anything like the current agreement, this is a serious misrepresentation to the court.

The terms do require Disney+ users to "agree to resolve, by binding individual arbitration as provided below, all Disputes" with some IP exceptions.

But "Disputes" is a term of art that "includes any claim, dispute, action, or other controversy, whether based on past, present, or future events, whether based in contract, tort, statute, or common law, between you and Disney concerning the Disney Products or this Agreement" (emphasis added).

What are the Disney Products? They are "certain websites, software, applications, content, products, and services in any media format or channel."

I hope the lawyers get sanctioned and disbarred.

By @Animats - 6 months
Need to query the California PUC about whether having signed up for Google relieves them from liabilty if you're hit by a Waymo.
By @andrewxdiamond - 6 months
I found the link to the actual filling. I can’t really read legalise but it seem like this is accurate.

https://www.documentcloud.org/documents/25041321-disney-arbi...

By @fortran77 - 6 months
Wow!

> In the latest update for the Disney Springs wrongful death lawsuit, Disney cited legal language within the terms and conditions for Disney+, which “requires users to arbitrate all disputes with the company.” Disney claims Piccolo reportedly agreed to this in 2019 when signing up for a one-month free trial of the streaming service on his PlayStation console.

One month free trial! But the Disney Lawyers found it.

See also Newsday article:

https://www.newsday.com/long-island/nassau/disney-restaurant...

By @TillE - 6 months
The alleged point of arbitration clauses is to ease the burden on the courts, which is rather contradicted when lawyers choose to waste a judge's time with dumb arguments like this.
By @keernan - 6 months
I predict we will soon learn that the attorney who filed the motion "on behalf of Disney" was hired by an insurance company providing bodily injury insurance coverage for the restaurant; and that Disney had no knowledge of the motion or its legal argument; and that Disney disagrees with the purported legal position taken.

By way of background: I am a retired trial attorney and spent 40 years litigating cases involving insurance.

By @simpaticoder - 6 months
Anyone doing business with Disney should cancel their D+ subscription and pay an attorney to properly notify Disney Corp. that the terms of The Agreement no longer apply. Indeed, this step should be taken by sub-contractors, anyone visiting the parks, anyone who could conceivably have contact with the parks, the movie studios, the corporate HQ, any suppliers or subcontractors, or anyone working for any of the above. This move is abhorrent, and if the judge buys it, it is dystopian.
By @blackoil - 6 months
Why would they even try this? The amount of bad publicity they'll get shouldn't cover up for a small chance the court will accept it.
By @moandcompany - 6 months
(I am not a lawyer, not familiar with Florida state law, and this is not legal advice nor a legal opinion)

It is possible that Disney's lawyers expect their motion to dismiss the wrongful death lawsuit from the Florida trial court and compel arbitration to fail, but are (1) attempting to take the shot and see if the judge agrees, which is a win for them, and (2) may be attempting to take advantage of the rules of procedure where even if their motion is denied, Disney can benefit. There is little for them to lose by trying.

First, as others have commented, even if Disney's arguments fail, the only real consequences are born by the plaintiff in terms of time and other resources. Civil trials like this are wars of attrition between parties with vastly asymmetric resources.

Second, under the rules of civil procedure in many states, which may be the case under Florida law, a denied motion to compel arbitration can be appealed and while that appeal is pending, the case would typically be "stayed" (i.e. paused). Resolution of the appeal can take several years, again applying consequences to the plaintiff in terms of time and other resources, even if the appeal fails.

Because of the above, US corporate defendants have been observed to incorporate motions to compel arbitration into their strategies, even when no arbitration agreement, whatsoever, existed. Even in such a situation, when their motion to compel arbitration is denied, the trial court case is stayed (i.e. frozen) for several years while the denied motion to compel arbitration is pending appeal.

In California, this became such a problem for both regular plaintiffs and the state's Attorney General, that the state legislature passed a law to change the rules of civil procedure, via SB365 (2023), which took effect this year on January 1, 2024. Under current California law, trial court cases are no longer automatically stayed while a denied motion to compel arbitration are pending appeal.

https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...

Meanwhile, under US Federal Law (from a Supreme Court ruling in Coinbase, Inc. v. Bielski - 2023), when a motion to compel arbitration under the Federal Arbitration Act (FAA) is denied, the trial court case is automatically stayed.

By @mandmandam - 6 months
There ought to be consequences for even trying something this stupid.

Those Disney attorneys feel perfectly safe pulling this, and that's a problem imo.

By @fastball - 6 months
Is it normal to go into anaphylaxis an appreciable time after eating the food that supposedly caused the allergic reaction?

Everyone I've ever met that has a severe allergy has an adverse reaction immediately after exposure to the allergen.

By @pokstad - 6 months
So if my child is run over to death by a Disney vehicle, I can’t sue them in court because I watch Bluey?
By @red_admiral - 6 months
Can T&C really exclude liability in case of a death? (Unless the deceased was accused of negligence or similar.) And would an arbitration clause be binding on the executors of a will, considering the person who accepted the terms is no longer alive?
By @paulpauper - 6 months
self-administered an EpiPen, and was transported to a local hospital, where she later died.

Even the Epi pen did not work. Must have been a really bad reaction. Imagine going though life knowing that even a tiny misstep can kill you.

By @h_tbob - 6 months
While what happened is awful, it’s hard to blame anybody.

Anaphylaxis is a huge issue. I think we should chill out and recognize that people make mistakes, and it’s not fair to pin somebody’s death on accidental contamination.

Should they be more careful? Yes.

But you can’t screw someone for this because it’s just not fair. It the universes fault, we shouldn’t be fighting each other.

My 2 cents

By @jimt1234 - 6 months
Sort-related question: Can restaurants refuse to serve someone who mentions severe dietary restrictions? Honestly, if I owned a restaurant, that's where I would lean because the risk is too high. If one of the cooks accidentally includes the wrong ingredient or the servers get the dishes mixed up, someone could die, as happened in this case. I know there's requirements to accommodate people with certain physical disabilities - wheelchairs, sight/hearing-impaired, stuff like that. But I've never heard of a requirement to accommodate all dietary needs.
By @notimetorelax - 6 months
Given the assurances by the chef and the waiter I don't understand how this is not a manslaughter or gross negligence charge? This whole situation is a nightmare for someone with strong allergies.
By @ghusto - 6 months
Putting aside the obvious flaw in the argument, a person died. Surely there are some kind of criminal charges that can be brought against Disney?
By @pessimizer - 6 months
I don't understand the difference between forced arbitration and sharia law. I don't think the courts do, either, seeing as they've ordered raped/stalked women and labor-trafficked children into "spiritual arbitration" through the Church of Scientology.

In a future so near as to have happened a few years ago, monopolies and near-monopolies can force people who use their services to submit to arbitrary private legal codes and systems of judgement. It's almost like giving up your citizenship. It's like how the US government doesn't have to follow the law in Guantanamo, except Guantanamo is Walgreens, or Amazon.

edit: I just had a 10-second nightmare where giving Walgreens my phone number and hitting "I accept" on the screen at the checkout, in order to get the sale price, somehow prevents me from suing my doctor for malpractice after a horrible medical accident. I thought I was just selling my privacy, but I was actually selling my rights as a US citizen.

By @lolc - 6 months
One more notch for the adjective "disney" to mean "will attempt anything to serve own interests, morally bankrupt".
By @natroniks - 6 months
Reminds me of the South Park episode where agreeing to Apple's Terms and Conditions gives Steve Jobs the right to perform experimental surgery on you (inspired by the B horror flick Human Centipede). Just found the episode title, "HumancentiPad" S15 E1 from 2011
By @dredmorbius - 6 months
Coverage elsewhere, alphabetical by source:

From the BBC: "Disney+ terms prevent allergy death lawsuit, Disney says" <https://www.bbc.com/news/articles/c8jl0ekjr0go>

From CNN: "Disney wants wrongful death suit dismissed because widower signed up for Disney+" <https://www.cnn.com/2024/08/14/business/disney-plus-wrongful...>

From the Guardian: "Disney claims streaming arbitration clause binding in resort wrongful death suit" <https://www.theguardian.com/us-news/article/2024/aug/14/disn...>

From NPR: "Disney wants a wrongful death lawsuit thrown out because plaintiff had Disney+" <https://www.npr.org/2024/08/14/nx-s1-5074830/disney-wrongful...>

From the NY Post: "Disney wants allergy death suit tossed because of widower's Disney+ subscription" <https://nypost.com/2024/08/13/us-news/disney-wants-allergy-d...>

From the Telegraph: "Disney World: Cannot sue over wife's death at park as he signed up for Disney+" <https://www.telegraph.co.uk/world-news/2024/08/14/florida-di...>

(I'm editing this comment to add additional sources as they're submitted to HN and flagged as dupes...)

By @RecycledEle - 6 months
Is this a chance to strike down click-wrap TOS once and for all?
By @yieldcrv - 6 months
> Disney claims Piccolo reportedly agreed to this in 2019 when signing up for a one-month free trial of the streaming service on his PlayStation console.

Okay this is full blown dystopia, the onion couldnt even make this up

Christ, she even self administered an epipen, was transported to a hospital and died anyway

This is a nightmare like, just be a human Disney, there are so many humans involved here

By @ssijak - 6 months
This article made me so angry. Hey she did not sign a contract with the devil but an online free trial for unrelated service 10 years ago.
By @gorgoiler - 6 months
Is it normal to describe the claimant in a wrongful death lawsuit as a “victim”? I would have said the victim was the person who died.

It makes this seem even more vexatious as Disney want to have the case dismissed because it was the deceased’s husband who signed up for a free trial of Disney+.

By @eadler - 6 months
your periodic reminder that pre-dispute arbitration agreements are evil:

https://arbitrationinformation.org/docs/problems/

By @jostmey - 6 months
I wonder if arbitration is not the point. The goal might be to slow down the court system, forcing the court to pause and think about every little thing, such as arbitration, even if the court will never side with Disney on this issue
By @wdb - 6 months
If we didn't need more reasons not to go Disney World or support Disney. I can't say they have created amazing content recently. Most of the interesting content is not produced by them.
By @kstenerud - 6 months
Now THAT is some impressive chutzpah!

I wonder if it's possible to penalize the lawyers for even coming up with this argument?

By @thewileyone - 6 months
Time to get personal checks printed out that say, "By cashing this check, the cashee is NOT EXEMPT from any legal action in the future."
By @silexia - 6 months
Disney has become quite an evil corporation. I would like my four kids to watch Disney classic movies, but I refuse to give such a company my dollars.
By @teolemon - 6 months
It does not seem to bother Dumbo: https://youtu.be/vIlb4-NqlG4?t=11
By @Peaches4Rent - 6 months
I don't normally comment, but I think I just had a meltdown. I'm just in disbelief that this can work and a judge will allow it.
By @tyre - 6 months
imagine coming up with this idea, pitching it, and then going through with it

i can imagine as a lawyer thinking of this jokingly, but to actually go through with it is wild

By @mvandermeulen - 6 months
Surely this is an “only in the US” moment. Or are there other countries where this could be legally valid too?
By @anshumankmr - 6 months
Day by day, Disney is becoming closer to its fictional counterpart, Vought Corp in the show The Boys.
By @darajava - 6 months
I’ve cancelled my Disney+ subscription.
By @mxfh - 6 months
Oh that's why Spotify's Healthcare Provider division has so competitive pricing.
By @garfieldnate - 6 months
100 bucks says Louis Rossmann will rant about this tonight.
By @madbicyclist - 6 months
Is it really worth dodging one lawsuit at the cost of the impending disgust from thousands of potential customers?
By @scarby2 - 6 months
This is ridiculous but what I can't work out is why they don't just (correctly) claim that they neither own nor operate the restaurant. It would be absurd to hold a landlord responsible for the actions of their tenant.
By @ninetyninenine - 6 months
There’s a major conundrum here.

If the courts let Disney be called guilty it renders all fine print not legally binding.

This changes society itself.

Disney is technically right. Being technically right is well defined.

At the same time here the technicality they are using here sounds completely absurd.

How do we maintain technical integrity of the law while taking into account exceptional cases such as this?