August 21st, 2024

US hospital told family their daughter had checked out when in fact she'd died

Jessie Marie Peterson died in April 2023 at a California hospital, but her family was misinformed and searched for her for a year. They filed a lawsuit seeking over $5 million.

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US hospital told family their daughter had checked out when in fact she'd died

Jessie Marie Peterson, a 31-year-old woman, died in April 2023 while under the care of Mercy San Juan Medical Center in Sacramento, California. Her family was misinformed by the hospital that she had checked herself out against medical advice, leading them to search for her for over a year. The hospital failed to notify her family of her death and instead stored her body in an off-site facility, where it decomposed for nearly a year. The family only learned of her fate in April 2024, when a detective informed them that Peterson had died of cardiopulmonary arrest. The family has filed a civil lawsuit against the hospital, accusing it of negligence, mishandling of a corpse, and emotional distress. They are seeking over $5 million in damages, claiming the hospital's actions were "malicious and outrageous." Dignity Health, which operates the hospital, expressed condolences but stated they could not comment on the ongoing litigation. The family's inability to obtain an autopsy or hold a proper funeral due to the condition of Peterson's remains has compounded their distress.

- Jessie Peterson died in a California hospital, but her family was misinformed about her status.

- The hospital stored her body without notifying her family, leading to a year-long search.

- The family has filed a lawsuit against the hospital for negligence and emotional distress.

- They are seeking over $5 million in damages due to the hospital's actions.

- Dignity Health has expressed sympathy but cannot comment on the lawsuit.

AI: What people are saying
The comments reflect a range of concerns and reactions regarding the tragic case of Jessie Marie Peterson and the hospital's handling of her death.
  • Many commenters express outrage over the hospital's failure to notify the family of her death, suggesting negligence and possible malpractice.
  • There are speculations about the hospital's internal processes and the potential for systemic issues in hospital management and software.
  • Some commenters question whether the situation could lead to criminal charges rather than just a civil lawsuit.
  • Several individuals share personal stories that highlight similar failures in hospital care and communication.
  • Concerns are raised about the implications of HIPAA regulations on family notifications in such cases.
Link Icon 25 comments
By @jofer - 8 months
You'd be amazed how bad hospitals can be at keeping track of fairly critical things.

I had a cousin who voluntarily checked himself into the hospital related to severe withdrawal symptoms (and had bouts of psychosis related to said with withdrawal - meth addictions are nasty). His mother stayed for awhile but had to leave for work. She was repeatedly guaranteed by multiple doctors and nurses that he could not check himself out and would be there for several days at least. They told her to come back the next morning.

Late that night, he was discharged. Not even "he checked himself out". The hospital discharged him (and that's over an hour ride away from home, btw - no hospitals in rural areas these days).

He had no phone and no wallet. According to staff, he tried to call his mother to pick him up, but couldn't remember her cell phone number (it had changed recently). He called his sister and left a message, but she was traveling and didn't get it until much later. According to the hospital, he tried to call several different numbers trying to get a ride home and they made him stop and made him leave. In a quite rough downtown area he was not familiar with. While clearly not in his right mind. At 2am. With no wallet, no phone, no nothing.

The hospital had his mother's contact info. They did not give it to him even when he requested it. They did not attempt to contact her in any way.

We still don't know what happened afterwards. His body was found four days later in the river and it had been there for awhile.

Forcibly discharging someone under those circumstances and refusing to even contact their emergency contacts is beyond belief. I'm furious about it. Apparently it's common and not even something there's any recourse for.

By @JumpCrisscross - 8 months
> an autopsy that could have indicated whether there had been medical malpractice associated with her death was “rendered impossible”, according to the lawsuit

This crosses into criminal liability.

By @tppiotrowski - 8 months
Personal story:

A couple of years ago I climbed Mt Whitney in California. One of the climbers that day was from the east coast and failed to show up for work a few days later. The family became concerned and called the car rental agency in Las Vegas where he flew to and rented his car. The agency said the car had been returned. After another day of him missing they called the car rental agency again to confirm and once again the agency said the car was in the lot. The next day the rangers found the car was still parked in the Mt Whitney parking lot and search and rescue was finally dispatched.

In this case I believe it didn't make a difference because the climber appeared to die from acute injury on the mountain the day of his climb but in another scenario maybe those 2 days would've been the difference between being rescued or dying from exposure.

By @HorizonXP - 8 months
I read the headline expecting that it was a simple misunderstanding or clerical error, with limited impact to within 24 hours.

The article is so much worse and the headline buries the lede. I would be horrified. My condolences to the family.

By @khaki54 - 8 months
Crazy. I wonder if they made a mistake, somehow killing her, but thought she was indigent or mentally ill, and that's why they did all this. Then again, it sounds like she was treated many times by this hospital. I cannot fathom the circumstances where the actions after her death could have been a simple mistake, but they've had 16 months to come up with a story and destroy all the evidence, so we may never know the truth.
By @jklinger410 - 8 months
I'm glad we pay for the most expensive medical care in the world in the US. That's what keeps the quality so high.
By @maronato - 8 months
This is very sad. My condolences to the family. Reading the timeline, I can’t help but speculate that there’s a darker side to this.

Two days before “checking out”, the daughter called the mom to say she was better and was about to leave. Soon after that, something bad happens (possibly malpractice) and she dies. An autopsy would reveal the true cause of death, so the hospital quietly ships her to an off-site morgue, doesn’t even fill a death certificate, and fabricates her checking out.

Now the body is beyond decomposed and an autopsy is impossible. The hospital claims it was a simple mix-up and gets away with a bit of bad press and a negligence charge.

By @bourbonjuggler - 8 months
"Dignity Health, which operates Mercy San Juan..."

It appears they need a name change after this lawsuit

By @015a - 8 months
Hospital management: "What new system or form can we add so our liability is limited in this happening again? Just one more e-signature bro, it'll work this time I swear, this is the one, just one more."
By @bluSCALE4 - 8 months
I wonder if it's possible that she checked herself out but immediately died outside the hospital which would explain why the paper work was in order. I would not explain why after being ID'd, why family wasn't informed or how she was placed into offsite storage facility. Gross incompetence and criminal negligence. I hope the family gets the 5x the jury award as requested. Didn't know you could even do that.
By @croes - 8 months
>Mercy San Juan hospital failed in its most fundamental duty to notify Jessie’s family of her death

Despite the misconduct, I think saving people's lives is the most fundamental duty of a hospital.

By @register - 8 months
If this happened in any of the majour european countries we would have that news in the headlines of newspapers and newscasts for several days. How come that is not the same in the US even more so given that the health sector is mostly privatized and therefore "should be" more efficient ( when in fact is clear that it is a complete failure compared to European standards) ? .
By @EE84M3i - 8 months
This might sound silly, but technically speaking how does this kind of notification work in relation to HIPAA? Is there some kind of a carve out that allows hospitals to tell your family you've "been discharged against medical advice"? How does next of kin notification work for death?

To put it another way, clearly the outcome in this story was unacceptable, but what was the correct outcome?

By @BodyCulture - 8 months
I recently had an opportunity to learn something about software used in hospitals and it was a shock. Are you laughing about the JS or web developer meme as a symbol for clueless people? Well, I need to tell you that every JS or web dev is a code guru compared to the guys I have seen in medical / hospital software.

While your web dev has a very good idea about infrastructure and code maintenance these guys are usually clueless about CI, git, secrets management etc. but still they now all want to migrate their stuff to azure, because it’s cool… to say the truth I didn’t understand the reason why they want to. People that are basically relying on Microsoft wizard based development.

Shocking was that this was not only some bureaucracy software, but systems that are used for actual operations and patient management.

I guess that many people died already because windows developers but nobody did a systematic investigation so we don’t know.

By @louthy - 8 months
I can’t be the only person that thought about the Arrested Development ‘literal doctor’ [1] when reading the headline?

[1] https://youtu.be/0BUBd9dQvtY

By @victor106 - 8 months
> according to a civil lawsuit against the hospital.

Shouldn't this be a criminal case?

By @fallinghawks - 8 months
My neighbor, who has bipolar mania, was in the hospital for a 72-hour hold. She wanted to leave, naturally, and a "patient advocate" made it happen "against the doctor's orders." So I'm trying to figure out how the choices of someone who cannot soundly judge their own condition take priority over that of the doctor in charge of them.
By @theparanoid - 8 months
My classmate from nursing school is an RN at that hospital, I'm not surprised.
By @blcknight - 8 months
I hope they get awarded 100x what they’re asking for.
By @consp - 8 months
It says she was taken in due to a diabetic episode.

What on earth is that? Hypo/hyperglycaemia? You'd have to have extremely poorly managed type 1 diabetes for that to become fatal without a massive screwup at that age.