Uber drivers in Kenya are ignoring the app and charging their own rates

Uber drivers in Kenya are increasingly defying the company's set fare rates by implementing their own pricing through a fare card circulated by the Organization of Online Drivers (OOD), a union representing about 15,000 drivers. This fare card suggests rates that are at least 50% higher than Uber's official charges, allowing drivers to negotiate better earnings amid rising fuel prices. The initiative has gained traction despite Uber's policy against charging above app rates, with the company currently reviewing complaints related to this practice. Drivers like Charles, who have struggled with high gas prices and low earnings, have adopted the fare card to demand higher payments, particularly from customers using cash or mobile payment methods. The situation has led to frustrations among passengers, who often find themselves negotiating fares before rides. The OOD's actions are seen as a collective response to Uber's inadequate fare adjustments, especially after the Kenyan government removed fuel subsidies, causing gas prices to soar. While Uber has made some adjustments to its commission rates in response to protests, many drivers feel that the fare increases have not kept pace with their rising operational costs. As a result, some drivers are shifting to alternative ride-hailing apps that offer better terms.

- Uber drivers in Kenya are charging fares 50% higher than the app's rates.

- The Organization of Online Drivers has circulated a fare card to support this practice.

- Rising fuel prices and low earnings have prompted drivers to take collective action.

- Passengers are frustrated by the need to negotiate fares before rides.

- Some drivers are switching to alternative apps with better commission structures.