How hard can it be to buy software?

The process of purchasing and implementing software, particularly SaaS products, can be complex and challenging. The author recounts their experience of acquiring a SaaS solution, highlighting that the initial financial approval was just the beginning. They faced hurdles such as security reviews, GDPR compliance, and the need to integrate the software with existing systems like Salesforce. The integration process involved collaboration with various departments, including Security, Customer Success, and Revenue Operations, to ensure that the software could effectively serve its intended purpose. Despite successfully implementing the software, the author notes that getting team members to adopt and utilize the new system proved to be the most difficult aspect. Many employees were reluctant to engage with yet another tool, leading to underutilization. Additionally, ongoing maintenance and data management responsibilities remained, such as handling GDPR requests and ensuring data integrity. Ultimately, the author reflects on the significant effort required to transition software from mere installation to meaningful use within an organization, emphasizing that the real value of software is realized only when it is fully integrated into the workflows of its users.

- Purchasing software involves multiple layers of approval and compliance.

- Integration with existing systems and departments is crucial for effective use.

- User adoption is often the biggest challenge after implementation.

- Ongoing maintenance and data management are necessary even for SaaS solutions.

- The true value of software is realized when it is actively used by the organization.