People Don't Read Instructions
The article highlights that users frequently overlook instructions, leading to mistakes. It advocates for integrating guidance into user experiences and progressively revealing features to enhance understanding and engagement through exploration.
Read original articleThe article discusses the common issue of users not reading instructions, particularly in software and gaming contexts. The author, Cristian Buleandra, shares personal experiences of feeling overwhelmed by intrusive product tours and tutorials that dictate user actions rather than allowing exploration. He emphasizes that users often ignore warnings and prompts, leading to mistakes, such as losing unsaved game progress. Buleandra suggests that effective guidance should be integrated into the user experience without interrupting the flow. He advocates for a design approach where features are progressively revealed as users learn, rather than overwhelming them with information at once. This method allows users to discover functionalities organically, enhancing their understanding and engagement with the product. The article concludes that the key to effective user instruction is to guide users subtly rather than instructing them explicitly, as most people prefer to learn through exploration rather than reading instructions.
- Users often ignore instructions and warnings, leading to mistakes.
- Effective guidance should be integrated into the user experience without interruptions.
- Progressive revelation of features enhances user understanding and engagement.
- Users prefer to learn through exploration rather than explicit instructions.
- A cluttered interface can hinder user experience; simplicity is key.
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At the same time the same people will tell you "why didn't you tell me that, there should be a warning". They really do believe they would have read it. Sometimes, I feel like we code around the worst / most vocal users who regardless would have complained anyway.
My first bit of software that I ever wrote for commercial use, the first demo bombed, they hated it. They had dozens of demands. Everything was was not what they wanted according to their feedback. It was very deflating as I was sure it was what they wanted.
The next week I was scheduled to present all the changes they wanted. Before I could speak they interrupted me saying "wow this is great, we love the update".
There were no updates. Not a single line of code changed, it was identical to what they hated.
That is to say I don't think there's any replacement for time using software and to some extent all verbalized complaint / recommendations are ... sub optimal. In my current role I ask our clients to build a list of their impressions for the first month (or even more) and then revisit that list after a month. A lot of requests magically vanish off that list.
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