June 24th, 2024

Slack wants to become the 'long-term memory' for organizations

Slack's CEO sees AI as pivotal for transforming the platform into organizations' 'long-term memory'. AI integration enhances productivity by converting key conversations into actionable tasks. Collaboration with Salesforce's Einstein Copilot exemplifies this vision, aiming to streamline user experiences and boost productivity.

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Slack wants to become the 'long-term memory' for organizations

Slack's CEO envisions AI as the key to transforming the platform into the 'long-term memory' for organizations. The integration of AI into Slack aims to enhance user productivity by facilitating the retrieval of key conversations and converting them into actionable tasks and projects within the platform. This move towards AI integration is exemplified by Slack's collaboration with Salesforce's Einstein Copilot, following Salesforce's acquisition of Slack in 2020. The goal is to provide users with a seamless experience where AI efficiently processes data to offer essential summaries, streamlining the search process and improving productivity. Slack's future plans include expanding AI integration across various functions to enhance user experiences and productivity. The focus is on creating a unified and efficient platform where AI seamlessly assists users without disrupting the familiar Slack interface. By leveraging AI capabilities, Slack aims to simplify task management, project collaboration, and information retrieval within the platform, ultimately aiming to boost productivity and streamline workflows for users.

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By @konixam - 5 months
Less than 34% of projects are completed on time and one budget, Dresser claimed, saying that users having to switch between tasks in applications was a significant drain on time and productivity. “We have millions of people working in Slack; why leave Slack?”

Yes, context switching is expensive. I don't see how never leaving Slack changes that, there is enough going on there to make it hard to stay on task. Plenty of windows, DMs, channels, integrations pinging you, meetings about to happen.

I can only imagine they are starting to dream of SlackOS where everything is AI powered and you never leave Slack but you are still wasting the same amount of time, just in their product.

By @pmontra - 5 months
Three customers of mine use Slack all the time, only one is paying. The other two accept that old messages go away.

About features:

Calls and screen sharing work well.

Threads are horrible, it's where messages go to hide and die because nobody notices them.

Search is poorly implemented: for some reason it's difficult to find stuff.

A customer of mine would like a mix between a chat and a forum software, to give threads a name and persist them in a menu and reference them later on.

By @CuriouslyC - 5 months
Slack is great but there's no chance I'd make my business dependent on it in that way. I keep chat content ephemeral and store knowledge in git.
By @gherkinnn - 5 months
I think they got it the wrong way round. Slack is for ephemeral communication only. Add an option that deletes messages after 7 days instead.

Not much money in that though.

By @molteanu - 5 months
An AI-infused search for hard to find discussions between team members that happened somewhere in the past is nice, I guess.

What I find slack enables though, is technical documentation being stored in such chats instead of something more formal, like an API or an up to date README.

Even more horrible is technical know-how being shared in video calls, as video-calls are easy to make, are interactive, you can draw, you can have fun, "it is easier and takes less time this way".

By @underlogic - 5 months
Didn't they just announce they'll delete messages older than a year for unpaid users? This is a huge red flag. You don't want a company with a business model that requires them to pull the rug on critical data if you unsubscribe. A business model of continuous threat. I'll find an alternative free self hosted platform with e2e and no AI snooping through our private issues to build profiles on the group.
By @iroddis - 5 months
I wish Slack would focus on end-user experience rather than extra org-level features. It’s like being offered a meal when you complain of being tired. Sure, it’s great, but I’d rather have what I ask for.

How about code highlighting in markdown-style triple-backtick blocks instead of requiring snippets? Or the ability to have a separate window per workspace in the native app? Or maybe marking thread responses that echo to the channel marked as read when I see them in the channel, rather than requiring an explicit click into the Threads section? Or a huddle video feed that isn’t blurry at 4K so I can actually read the text getting shared?

I do like Slack, but some of these missing features just feel like missed table-stakes, and their focus seems elsewhere.

By @kkfx - 5 months
Well... Having an diggable history is a nice to have thing, but "long term" and "commercial service" are an oxymoron... The only long term is owning anything on their own iron and possibly with a little-to-no-deps sw stack and data in easy to master formats, regularly changes as the tech change (converting formats as needed, to preserve old data in new, currently usable, form).

Aside for the Slack users I see in action... Get something useful for the long term is well... Less valuable then the cost 99% of the time... It's not version control for a software project, the signal/noise ration of information is so terrible to the point of being just garbage.

By @braza - 5 months
10+ years of usage of Slack and I noticed that the written communication style today is better than before but I wonder about how folks in MSTeams are doing.

When I was working with Slack I felt that most of the communication had more depth and broadnesses and after transition to MSTeams I personally feel that the whole chatter decreased significantly and folks are more prone to start a call than to “Create a Post” with title and write down.

By @thom - 5 months
Been thinking about knowledge management a bit lately, and maybe doing it well is just impossible and you should let the AIs embrace the chaos for you. But I still have this lingering question: what number employee should your CIO be (if any)?
By @threesevenths - 5 months
I received an email from Slack this morning that they will be deleting any history over 90 days in their free tier plan. It doesn't seem like this is conducive to long term memory if you’re capping history to 90 days.
By @hacknews20 - 5 months
Ironic headline when the free version stops you seeing messages after a short time.
By @sam1r - 5 months
But their query times for search is suboptimal — so that needs to be fixed first..
By @tushar-r - 5 months
The company I work for very specifically turned on message auto deletion after 90 days after a discussion with Compliance. Want to store something for a long time? Use the official wiki.
By @kazinator - 5 months
Slack wants to become the long-term memory for organizations that pay, and the anterograde amnesia of those that don't.
By @XorNot - 5 months
I can't see how they win here. Most orgs buy Office 365, and get Teams as a result.

Teams is...fine.

By @apple4ever - 5 months
By @Havoc - 5 months
That’s smells like one hell of a lock-in
By @TheAdamist - 5 months
My enterprise employer instituted retention policies on slack, so it couldn't be long term storage. I imagine any other large companies would be the same.

Of course then we switched to teams which isnt as useful for finding anything, so that problem is solved /s.

By @Liquix - 5 months
slack was a great product already, no one asked for their org's data to be slurped up by the sleazy opt-in-by-default data harvesting program. gross

https://news.ycombinator.com/item?id=40383978