EVs still have major quality problems, and it's mostly about the software
Electric vehicles (EVs) are plagued by software-related quality problems, surpassing internal combustion vehicles in issues per 100 vehicles. Tesla's user experience is affected by design changes, aligning it with legacy automakers. The shift to high-tech EVs brings consumer frustrations with software integration.
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Electric vehicles (EVs) are facing significant quality issues, primarily related to software rather than mechanical components, according to JD Power's latest quality study. Owners of EVs are experiencing more problems per 100 vehicles compared to internal combustion vehicles, with issues mainly revolving around technology malfunctions. Tesla, previously outperforming legacy automakers in surveys, is now on par with them due to design changes affecting user experience. The surge in software integration in vehicles is causing frustrations among consumers, with complaints ranging from inaccurate alerts to connectivity issues with smartphones. The survey highlights that brands with fewer problems tend to have higher customer loyalty. As the automotive industry transitions towards high-tech EVs, customers are caught in the middle of a messy shift from traditional vehicles to computerized models, facing challenges with software integration and functionality.
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5 commentsIt's also an initial quality study - ie the number of problems reported in the first 100 days. It doesn't speak to the overall longevity or reliability of the car's design, just the presence of manufacturing defects.
My Ford hybrid is a buggy bundle of crap, but thankfully it does one thing extremely well - wireless CarPlay.
Flip side, our Hyundai is amazing and I’m confident the EV version of their car would work just as well.
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