July 7th, 2024

End of the librarian? Council cuts and new tech push profession to the brink

Councils in England are considering replacing traditional librarians with technology in public libraries to cut costs. Critics fear reduced access to expertise, especially for vulnerable groups. The move sparks debates on balancing modernization with human interaction.

Read original articleLink Icon
End of the librarian? Council cuts and new tech push profession to the brink

Council cuts and the implementation of new technology are threatening the role of traditional librarians in England's public libraries. Some local authorities are considering operating libraries without professional librarians, relying on self-service checkouts, smartcards, and CCTV surveillance. This move has been criticized for limiting access to librarians' expertise, especially for young, vulnerable, and elderly individuals. Buckinghamshire council plans to reduce staffed hours by up to 30% to save money, with hopes of increasing total opening hours by 50% using new technology. While self-service technology aims to provide convenience, councils are under pressure to cut costs, leading to considerations of reducing staff through automation. Some councils, like Haringey and Croydon, have faced challenges with self-service technology, with users showing a preference for face-to-face services. Libraries across the country are facing closures or service cuts, prompting concerns from advocates like The Library Campaign and high-profile writers. The debate continues on balancing modernization with maintaining the essential human touch in library services.

Related

500k Books Have Been Deleted from the Internet Archive's Lending Library

500k Books Have Been Deleted from the Internet Archive's Lending Library

500,000 books removed from Internet Archive's Open Library due to publishers' lawsuit. Legal battle restricts eBook lending, aiming to control distribution and pricing, challenging libraries' role in providing access to information.

Internet Archive forced to remove 500k books after publishers' court win

Internet Archive forced to remove 500k books after publishers' court win

The Internet Archive removed 500,000 books due to a court ruling favoring publishers. The organization is appealing, arguing for fair use. Supporters stress the impact on education and access to information.

The Triumph of Counting and Scripting

The Triumph of Counting and Scripting

The article explores how data analytics and standardization are reshaping connective labor jobs in the US, impacting professions like teaching and therapy. It warns of threats to creativity and human connections, advocating for safeguarding feeling jobs.

Seattle library network outage nears a month

Seattle library network outage nears a month

The Seattle Public Library faces a prolonged network outage from a ransomware attack, disrupting operations and leaving patrons unable to return books. Mayor Harrell promises efforts to restore services and safeguard personal information.

Appeals court seems lost on how Internet Archive harms publishers

Appeals court seems lost on how Internet Archive harms publishers

An appeals court reviews Internet Archive's digital lending defended against copyright claims. 500,000 books removed, sparking debate. Court focuses on publishers' profits. Archive argues for fair use and equal access. Decision pending, could impact digital libraries and set copyright precedent.

Link Icon 15 comments
By @safety1st - 7 months
In my youth I spent a lot of time in libraries and to my recollection, there were various staff roles. There's a lot of labor involved in running a library and most of it was done by clerks and pages. Actual librarians were somewhat scarce and they weren't just shelving books, a lot of their responsibilities were pretty high level, such as assisting patrons with research, designing the library's various educational programs, and curating collections of significant works.

I can see how automation features like self checkout could replace some of the pages and clerks, but not the librarians. If for instance a journalist or historian (or anyone as it's a public service!) is doing research for their work, and needs to access the microfilms of old documents, the librarian is there to assist, and their function is invaluable - their existence is an investment by our society in increasing the accessibility and accuracy of facts. It seems like we need more people performing that function in the modern day, not less.

By @daveoc64 - 7 months
My local library service in England has had the "Open Access" scheme in place since before the pandemic.

I don't think there have been any major problems with it.

You need to go through an induction course on things like fire safety, then you use your library card and PIN to enter the building out of staffed hours.

It's very convenient to be able to go at any time from approx 08:00 to 19:30 every day.

The "tailgating" problem is a little overblown - you're encouraged not to let others in, but they know that you can't do anything to stop it, and they don't expect you to put yourself in any danger.

There are still staffed hours throughout the week, and these work on a sort of rotation so that a neighbouring library will likely be open if your local one is unstaffed.

https://beta.southglos.gov.uk/open-access/

By @Moldoteck - 7 months
Meanwhile Sweden and Finland are investing in their public libraries and these actually look cook
By @EDEdDNEdDYFaN - 7 months
Realistically how much money are they even saving trying to cut librarians? They couldn't trim the fat somewhere else in the budget? Seems like a waste of time and money to try and "automate" this when they can find the funding elsewhere
By @Joeboy - 7 months
For a bit of context, "Nearly one in 10 English councils expect to go bust in next year"[0]. Which means they're forced to make brutal cuts across all services. It's not necessarily that they don't like librarians.

[0] https://www.theguardian.com/society/2024/feb/28/nearly-one-i...

By @bell-cot - 7 months
> Officials in some local authorities are proposing that libraries can be operated at times without any professional librarians, relying on self-service technology, smartcards for entry and CCTV.

Like Amazon's "Go" self-service stores, which are working out so well for them?

https://arstechnica.com/gadgets/2024/04/amazon-ends-ai-power...

By @coastermug - 7 months
My local library inherited the staff from other libraries that closed well over ten years ago. This means they have a constant staff of circa 5 people, meanwhile they do no real outreach into the community nor are they friendly, and I am fairly certain they get fewer than 10 people through their doors each day. I believe that libraries are an essential public resource, but I don't think it’s productive to have resources that are essentially beyond scrutiny as that in turn leads to a very poor service.
By @kkfx - 7 months
There are two kind of issues here: one is the preservation of human information fully knowing that sparse books are hard to change/destroy, while digital information on centralized sources is terribly easy to change, and we all know the power of information, so the interests of some to temper it for a large variety of reasons; the other one is the need of a sustainable economics. In certain period of prosperity even low output activities might be tenable, in a deep crisis they tend to be untenable.
By @the_real_cher - 7 months
libraries need to be looked at from a human perspective because looked at from a business perspective libraries are purely cost centers.
By @NomDePlum - 7 months
All the hallmarks of a poorly thought out proposal. With the decision made purely on assumed cost savings, which the article gives several clear examples of those being highly unlikely to realised.
By @chrisjj - 7 months
> Library users with smartcards will be monitored by CCTV to ensure people do not “tailgate” into the buildings.

Seriously? How do they think a camera can prevent tailgating?

By @radnh - 7 months
Total COVID-19 expenditures in the UK were £310 billion to £410 billion according to official figures. While BoJo was partying during lockdowns.

The same BoJo was very enthusiastic about financing wars and torpedoing peace agreements.

But financing open access libraries? Hell, no! People might start to think on their own.