June 24th, 2024

The Triumph of Counting and Scripting

The article explores how data analytics and standardization are reshaping connective labor jobs in the US, impacting professions like teaching and therapy. It warns of threats to creativity and human connections, advocating for safeguarding feeling jobs.

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The Triumph of Counting and Scripting

The article discusses the increasing trend of data analytics and systematization in connective labor jobs in the American workplace. It highlights the impact on professions like teaching, therapy, and hairdressing, where workers are now required to adhere to standardized procedures and measurements, affecting their creativity and autonomy. The push for efficiency through counting and scripting is seen as a threat to the meaningful connections forged in these roles. The article also touches on the potential consequences of this trend, such as worker burnout and the transformation of human interactions into standardized processes. The author suggests the need to protect feeling jobs from excessive data collection to preserve the essence of these roles and prevent them from being further automated. Ultimately, the article raises concerns about the potential division between those who have access to genuine human connection and those who rely on automated or AI-driven services.

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Link Icon 4 comments
By @ds_opseeker - 4 months
Reminds me of an observation from a podcast done by a successful creative (sorry, can't remember who, I think Rick Rubin was interviewing the person):

Our society thinks it is normal to have a creative work evaluated by accounting, but never the reverse.

It would be fun to reverse that. "Ok, Jones, you made a profit of 30M, but we don't really see that you released that much creativity. We're going to have to cancel your project."

By @DrScientist - 4 months
I think there are two different things here.

1. Are the things that are being measured the right things?

ie for teachers, you might look a pupils future job prospects, suicide rates, incarnation rates, or some measure of happiness, rather than the immediate test scores.

The wrong targets can cause damaging distortions.

2. Often the aim is to reduce poor performance by being prescriptive - but you have to be careful not to do that by reducing variation at both sides ( ie which includes constraining high performers ).

By @xhevahir - 4 months
Surprising that the author doesn't mention Arlie Russell Hochschild's idea of "emotional labor," which Hochschild first wrote about over 40(!) years ago.
By @ysofunny - 4 months
everybody will be accounted AND scripted for.

freewill will first turn into a political debate, then an economic issue. finally it'll be realized as too expensive for "average joes" and hence we will have an answer to whether the universe is deterministic. A resounding YES. equivalently, we will know if we have free will, a resounding NO for that would not be as efficient.