July 11th, 2024

FTC finds 'dark patterns' used by a majority of subscription apps and websites

The FTC study reveals most subscription apps and websites employ manipulative "dark patterns" affecting user privacy and behavior. Findings prompt increased FTC scrutiny on consumer fraud amid ongoing industry deception concerns.

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FTC finds 'dark patterns' used by a majority of subscription apps and websites

The U.S. Federal Trade Commission (FTC) released a study revealing that a majority of subscription apps and websites use "dark patterns," manipulative design techniques that can compromise user privacy or push them into actions they wouldn't otherwise take. The study analyzed 642 platforms and found that nearly 76% employed at least one dark pattern, with almost 67% using multiple. Common dark patterns identified included sneaking, obstruction, nagging, forced action, and social proof. The report suggests increased FTC scrutiny on consumer fraud, coinciding with the U.S. Department of Justice's lawsuit against Apple for alleged App Store monopoly practices. The study, conducted in collaboration with international consumer protection networks, highlighted various dark pattern types and their prevalence in subscription services. The FTC's involvement in this study aligns with its ongoing efforts to address deceptive practices across industries, emphasizing the importance of protecting consumer rights in digital environments.

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By @wdb - 3 months
Does this fall within their job description? Especially, after the recent Chevron ruling.
By @marklubi - 3 months
This is a terrible piece. Whoever wrote it probably signed up for a subscription and forgot to cancel it.

I see it all the time with my app. It's stated several times on the sign up screen that it's auto-renewing. Yet, somehow, people are mad when the renewal happens, or the overdraft occurs, for a $0.99 purchase.

Doesn't matter if you don't read the paper that's delivered to your house every morning, the service is still provided. Same thing with app services.

If you signed up for it, you signed up for it. Not my fault if you fail to cancel it if you're not using/reading it.