July 18th, 2024

That Time Apple Told Apple III Customers to Drop Their Computers

Apple faced design flaws with the Apple III in the 1980s, causing overheating and chip dislodgment. Support engineers advised dropping the computer to reset circuits. Despite modifications, the reputation damage led to discontinuation in 1984.

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That Time Apple Told Apple III Customers to Drop Their Computers

In the early 1980s, Apple faced issues with its Apple III computer due to design flaws, including overheating that caused chips to dislodge. To address this, Apple support engineers advised customers to lift the computer two inches and drop it to reset the circuits. Despite later modifications, the Apple III's reputation suffered, leading to its discontinuation in 1984. The flawed design stemmed from Steve Jobs' aversion to fans and vents, impacting the computer's performance. While subsequent improvements stabilized the platform, the damage was already done. The incident reflects Apple's historical challenges with product design and highlights the company's evolution in addressing technical issues. Despite the unconventional solution of dropping the computer, it underscores the complexities of balancing design aesthetics with functionality in the tech industry.

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Link Icon 11 comments
By @gilgoomesh - 4 months
The various Apple IIs were roughly $1300 machines but then Apple didn't really put out a sequel at that price for a decade with the Mac Classic. Instead releasing hugely expensive and incompatible machines like the III, Lisa and the Mac lineup.

Amazing that Apple survived, at all. Equally weird that, despite inflation, Apple's cheapest ever computer is the current $599 Mac mini.

By @joecool1029 - 4 months
The first 4 generations (the 4th seemed the worst affected) or so of Apple iPod seemed to have an issue where the 1.8" ATA connector coming out of the HDD would sit too loosely. A firm smack on the palm of the hand (while it was off with heads parked) seemed to be able to reliably reseat the connector and get the connection working again when they started having reading errors. Obviously opening it up and taping the connector down firmly with some kapton is a more reliable solution, but for someone wanting their music to work immediately this was an easy reliable workaround.
By @timpark - 4 months
There was a story about this happening with some Amiga 500 computers, allegedly due to a too-high speed bump in a Commodore parking lot.

https://arstechnica.com/civis/threads/a-history-of-the-amiga...

By @severak_cz - 4 months
There was similar scheme of percussive maintenance with ČSD Class M 152.0 [0] railcar. It suffered from engine stall problems until some train driver kicked into certain spot of train undercarriage out of frustration and found by accident it fixes the problem.

[0]: https://en.wikipedia.org/wiki/%C4%8CSD_Class_M_152.0

By @gardnr - 4 months
In the late 90s, Borland's installation support phone line would tell people to turn their computer on its side 90 degrees so that the CD-ROM would read the installation media.

It usually worked.

By @DaoVeles - 4 months
At least by the time it came to the G4 Cube, they had at least adjusted the clock speeds to stop a repeat of this.

I used to have a Dual G5 PowerMac and when you have that thing going at full speed, it was LOUD! I suspect that absolutely bugged Jobs to no end could have been a big point that lead to the Intel transition.

I get the desire to have fanless computers, they are neat but you have to aware of the limits. Look at the M series Apple chips and it makes so much sense to be fanless.

By @roflchoppa - 4 months
There was a generation of iPads that would have their displays black out. People would come to me at the fruit stand, I would take their iPad into the back room, and drop it from about a foot off a table, screen facing up. 9/10 it would fix itself.

Honestly one of the funniest repairs. (If they had warranty I would swap em out, it was an era of “everyone gets a free swap”).

By @zabzonk - 4 months
at middlesex polytechnic (north london) back in the mid-80s, we had several PDP11 desktops that were very unreliable. the first fix was to drive them round the north circular in the back of a van, but we worked out that dropping them from an inch or so was easier. they were pretty crappy.
By @chuckadams - 4 months
I used to work in a place right next to some railroad tracks, and every few weeks you’d see a tech open up one of the pizza box SparcStations and reseat the CPU daughterboards, muttering something about “train effect”
By @LeoPanthera - 4 months
This was common-ish with home computers, back when they were still called "home computers". It was a recognized fix for the BBC Micro, as well as some early Amiga models.
By @steve1977 - 4 months
Apple: Bringing you form over function for almost 50 years