Intel confirms oxidation and excessive voltage in 13th and 14th Gen CPUs [video]
Intel is addressing oxidation and voltage issues in its 13th generation CPUs, facing criticism for RMA rejections and unclear customer support. A microcode patch is in development, but clarity is needed.
Read original articleIntel has acknowledged issues with oxidation and voltage in its 13th generation CPUs, leading to instability problems. The company has faced backlash for rejecting Return Merchandise Authorizations (RMAs) for the affected CPUs and for its insufficient response to these issues. While Intel is reportedly developing a microcode patch to address the voltage problem, it has not recognized oxidation as a contributing factor. Customers are advised to reach out to customer support for help, but the company's responses have been criticized for lacking clarity and firm commitments to assist those affected. Recommendations for improvement include providing specific affected date ranges, creating a serial number lookup tool, and making clear commitments to resolve hardware defects.
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I went through 3 motherboards hoping it was that, and not the insanely expensive CPU that would be a pain to RMA. But as it turns out, the RMA process was very quick and painless once I provided my troubleshooting history. But due to it being my main computer that I make my money with, I had to buy another processor to fill the 2 week gap between sending the old one and receiving the new one.
I probably spend $1500 or more on this problem, and by the sounds of it, my troubles might not be over.
This is craftsmanship. John Doe can use Python to create software, and so can you, yet John Doe's code runs better and faster while your code crashes all the time.
People seem to forget that a craftsman's ability to use tools is a big factor in the final product.
As part of the bathtub reliability curve its usual for a large fraction of failures early in life, how much over the usual failure curve are we?
It's still unclear what fraction of CPUs are impacted for both issues. Was oxidation a single fab just for a month and only 5% of produced CPUs? Is the microcode issue in TB 3.0 or TVB, so would only impact the 1[34]900s?
It's also unclear if once degraded it can still reliably work at say 95% peak frequency. In the case of a partial recall it might be worth a discount option if that is the case.
Anyway it's mostly speculation beyond Intel's post on their forum (+Reddit responses), it will be interested to see the next stages which will hopefully clarify some of these. This is just a discussion forum I'm sure the final detailed announcement will the made via their main communication channels.
lscpu | grep 'Model name'
On a Linux terminalTitle is ambiguous, it seems to imply 14th gen CPUs have oxidation issues, the video explains that the oxidation issues are only on an early run of 13th gen. If you own a 14th gen intel CPU you should be safe after applying the upcoming microcode update.
EDIT - Why the downvotes? I seriously don't understand why they are doing it this way.
They have actively blamed other companies, like NVidia (not that I like them either, but they simply didn't cause this issue).
There are multiple teams claiming denied RMAs during the period Intel knew about the oxidation.
They didn't announce this until multiple outlets started talking about it.
They did 2 different announcements with different explanations and the more mild one first.
Their statements are contradictory at least in part.
This just isn't how people acting in good faith behave. Using intel's past behavior as an example they have previously handled problems. With spectre they were way more transparent and just published findinds on problems without hiding them for years.
Maybe after the quarterly results are latest. Got to time those puts
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Gamers Nexus: Intel 13th, 14th Gen CPU Oxidation Claims [video]
A YouTube video cautions against using Intel CPUs due to stability issues, lack of transparency, fabrication defects, memory instability, and reduced core multipliers. Trust in Intel products eroded, with ongoing validation challenges. Wendell from Level1Techs highlights concerns.
July 2024 Update on Instability Reports on Intel Core 13th/14th Gen Desktop CPUs
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