I Remain Astounded by How Bad AT&T Customer Service Is

A recent blog post by John Mount highlights significant frustrations with AT&T's customer service. Despite being a long-time customer who consistently pays hundreds of dollars monthly for various services, Mount encountered numerous obstacles when trying to activate a cell modem for an Apple Watch he purchased for his mother. AT&T's policy required a credit check before allowing the service change, which led to a lengthy process involving multiple phone calls and hours of waiting. Mount faced disconnections during calls and was ultimately unable to resolve the issue without both himself and his mother being present at an AT&T store, despite having a valid passcode for the account. He expressed his dissatisfaction with the service, stating that if he had more options, he would have canceled his services with AT&T. Mount strongly advises potential new customers to consider other providers, emphasizing the poor customer service experience he endured.