Etleap (YC W13) Is Hiring a Customer Success Manager (SF)
Etleap is hiring a Customer Success Manager in San Francisco to enhance customer relationships, manage onboarding, and strategize retention. Candidates need B2B experience and strong communication skills. Benefits include equity and unlimited PTO.
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Etleap, a provider of data integration solutions, is seeking a Customer Success Manager in San Francisco. The role involves executing the company's customer success strategy, building relationships with customers, managing onboarding, conducting business reviews, and gathering product feedback. The manager will also oversee a customer health dashboard, strategize for customer retention, and communicate marketing initiatives. Candidates should have over five years of B2B customer relationship experience, preferably in a startup, and experience with technically sophisticated customers. Strong communication skills, a self-starter attitude, and a curiosity for understanding technical software products are essential. Etleap offers a competitive equity package, comprehensive health benefits, unlimited PTO, daily catered lunches, and a prime downtown location. The company emphasizes professional development, career progression, and a collaborative culture that values work-life balance. Interested applicants should send their resume and cover letter to jobs@etleap.com.
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