With Power Comes Great Responsibility Platforms Want to Be Utilities (2021)

Tech giants have increasingly positioned themselves as indispensable utilities in our digital lives, claiming missions that emphasize connectivity and accessibility. However, their practices often lead to significant user dependency, with individuals entrusting sensitive data to these platforms. When users face account suspensions or terminations, the processes are frequently opaque and frustrating, lacking clear appeals or explanations. This situation is exacerbated by laws like the DMCA and CFAA, which have historically favored corporate interests over consumer rights, allowing companies to maintain control over user data and access. The consolidation of power among a few tech giants has created a landscape where losing access to one service can result in the loss of multiple essential services, from personal data to financial transactions. Critics argue for the need for transparency in moderation decisions and the establishment of "information fiduciary" rules that would require companies to act in the best interests of their users. Such reforms could ensure that users retain control over their data and have clear recourse in the event of account issues.

- Tech giants have become essential utilities, leading to user dependency on their platforms.

- Account termination processes are often opaque and lack adequate appeal mechanisms.

- Laws like the DMCA and CFAA have historically favored corporate interests, limiting consumer rights.

- Losing access to one service can result in the loss of multiple essential services.

- Advocates call for transparency in moderation and the establishment of "information fiduciary" rules.