Americans Are Uncomfortable with Automated Decision-Making
A Consumer Reports survey shows 72% of Americans are uncomfortable with AI in job interviews, and 66% with its use in banking and housing, highlighting concerns over transparency and data accuracy.
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A recent survey by Consumer Reports reveals that a significant majority of Americans are uncomfortable with the use of artificial intelligence (AI) and algorithmic decision-making in various aspects of their lives. Conducted by NORC at the University of Chicago, the survey included 2,022 U.S. adults and found that 72% of respondents expressed discomfort with AI screening in job interviews, while 66% were uneasy about banks and landlords using AI for decision-making. Additionally, over half of the participants were uncomfortable with facial recognition technology and AI-assisted medical diagnoses. The findings suggest a growing concern over the loss of control regarding personal data and the implications of AI in critical decisions. Despite these concerns, states are rapidly implementing AI solutions without adequate guidelines. California's Governor Newsom has initiated measures to regulate AI use in government, but many respondents desire transparency regarding the data used in AI decisions and the ability to correct inaccuracies. The Electronic Frontier Foundation (EFF) advocates for strict standards to ensure transparency, accountability, and consumer protection against discrimination in algorithmic decision-making. They emphasize the need for legal frameworks that prioritize privacy and provide individuals with rights to access and correct their data.
- A large majority of Americans are uncomfortable with AI in job interviews and loan approvals.
- Concerns about facial recognition and AI in healthcare are prevalent among the public.
- There is a demand for transparency and the ability to correct data used in automated decisions.
- EFF calls for strict regulations to protect consumers from algorithmic discrimination.
- States are moving quickly to adopt AI without sufficient guidelines or consumer protections.
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