Work with people who tell you when you're stupid
Greg Kogan reflects on his early consulting days, realizing the importance of comfort in business travel and encouraging open communication about financial decisions, leading to improved travel standards.
Read original articleIn a reflective piece, Greg Kogan recounts a lesson learned during his early days as a consultant regarding business travel expenses. On his first trip to San Francisco in 2014, he opted for the cheapest accommodations and flights, believing he was being frugal and responsible by not billing the company for his expenses. Despite the value he provided to the client, Scalyr, he declined reimbursement offers from the CEO, Steve, insisting he was fine with his arrangements. A subsequent conversation with a fellow consultant revealed the impracticality of his approach, as the friend emphasized the importance of comfort and convenience in business travel, which included billing clients for expenses. This realization prompted Kogan to reassess his travel standards and foster open communication with peers about financial decisions. He now encourages a culture where colleagues can candidly point out unwise choices, whether in travel or marketing strategies, and has since adopted more reasonable travel practices.
- Kogan initially believed frugality in business travel was commendable.
- A conversation with a peer led to a change in his approach to travel expenses.
- He now values open communication about financial decisions among colleagues.
- Kogan has set higher standards for his travel arrangements since the experience.
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It helps that the team members are all fairly experienced, have a previous history of working together, and are generally mature individuals. I'm not sure it works without that filter, which is possible for us because our CEO is a serial founder with a deep network of competent people.
i have more than enough experience building teams to know with confidence that if alice is naive enough to tell bob, mallory and eve they are stupid—no matter alice’s skill level—the majority of time her team will not perform as well as the other team where david has learned how to give constructive criticism.
criticism is one of the key mechanisms a team needs, but someone skilled at delivering that criticism is every bit as valuable as the unicorn.
If you are blunt to the point of being rude, then any communication you’re attempting is going to get lost behind the other person getting angry. People, generally, don’t think productively if they feel attacked, diminished or insulted.
You’ve gotta phrase what you want to say in a way that won’t elevate someone’s emotions beyond the point that they can actually hear your real feedback.
That is: When I decide you're being stupid, it's not always you who's being stupid. Sometimes it's me. Sometimes when I tell you you're being stupid, it turns out that I am. If I'm going to tell you, I need to be open to finding out that, no, actually I'm being stupid on this question.
...and who you trust to deliver that info: re ++knowledge, --agenda
Other info (like having bad breath or taking-up-1.2-parking-spaces-in-a-full-lot-is-bad) can be trusted from anyone.
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