October 3rd, 2024

Starlink offering free internet access for 30 days for Hurricane Helene victims

Starlink is providing one month of free internet to Hurricane Helene victims, allowing new sign-ups for the "Helene Relief" plan and enabling current customers to activate up to 20 additional kits.

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Starlink offering free internet access for 30 days for Hurricane Helene victims

Starlink is providing temporary free internet service for one month to individuals affected by Hurricane Helene. This initiative aims to ensure that those impacted by the disaster can access connectivity. New customers in eligible areas can sign up by visiting the Starlink website, entering their address, and selecting the "Helene Relief" service plan. Current customers looking to activate additional kits can do so by entering their kit identifier and address on the activation page. Starlink has increased the kit limit to 20 per residential account for those needing multiple kits for emergency response. After the initial 30 days of free service, users will transition to a paid subscription based on their location. Starlink will notify users before the transition occurs. There may be restrictions on transferring kits or continuing free service outside the disaster-affected areas. The company will keep the information updated as conditions evolve.

- Starlink offers one month of free service for Hurricane Helene victims.

- New customers can sign up through the Starlink website for the "Helene Relief" plan.

- Current customers can activate additional kits with a limit of 20 per account.

- After 30 days, users will switch to a paid subscription based on their location.

- Restrictions may apply to transferring kits or continuing free service outside affected areas.

AI: What people are saying
The comments on Starlink's relief efforts for Hurricane Helene victims reveal a mix of opinions and concerns.
  • Some users appreciate Starlink's initiative, highlighting its importance in emergency situations.
  • Critics question the practicality of the offer, noting the need for hardware and potential costs after the free month.
  • Concerns are raised about the adequacy of the service for actual victims, with some suggesting it may be more beneficial for responders.
  • There are discussions about the role of government and other companies in providing disaster relief.
  • Some commenters express skepticism about the motives behind the promotion, viewing it as a marketing strategy rather than genuine charity.
Link Icon 20 comments
By @jagtstronaut - 13 days
Despite the hate on the promo the tech they offer is still pretty cool. Only way I knew my in-laws were safe near Asheville was because one of their neighbors had starlink and a generator. Took a week for them to get power and cell phone service back and there is no way to get to them without a helicopter so if it wasn't for the product we would have just learned that they were alright.
By @ultra_nick - 13 days
It's nice that Musk and his companies always seem to be willing to provide free emergency services. Over various disasters they've provided free energy, internet, and cell service.

I can't believe people complain about charity when so many other companies do nothing. Same with Mr.Beast's charity acts. There's something wrong with people who do nothing and hate on other people doing charity.

By @duxup - 13 days
You gotta have the hardware right?

Isn't this then just ... kinda a normal "free 30 days" offer?

This seems not far from handing out free AOL disks, except you also need some added hardware?

By @wnevets - 13 days
Is this separate from what federal government is paying for? [1]

[1] https://www.reuters.com/world/us/trump-says-he-spoke-musk-ab...

By @elintknower - 13 days
Actually insane that the FCC opted to cancel the rural broadband contract with SpaceX for Starlink, to placate ancient telecoms who wanted to spend 4x more doing it with fiber...

Not an elon fan, but the current admin / gov in charge is run by halfwits.

By @xyst - 13 days
After 30 days, start coughing up $120/month [1]

[1] https://www.starlink.com/service-plans

By @olouv - 13 days
It appears that issues with payment setup were delaying relief efforts, as indicated by this tweet: https://x.com/elonmusk/status/1841207137420132549.
By @firesteelrain - 13 days
We have a free solution already but not as well known - Ham Radio. You can even send email over WinLink.
By @rpmisms - 13 days
Still tricky to set up. Tried to get a Gen 2 working for an affected family yesterday, no beans.
By @foobarqux - 13 days
Why doesn't the government have a few planes or blimps fly overhead with base stations from the major mobile carriers?
By @tomohawk - 13 days
There would likely be 20K starlink terminals available in the are had the FCC not revoked their participation. Would probably be handy about now.

https://twitter.com/ajtourville/status/1840577643839955098

By @hathawsh - 13 days
I hope we can focus on the human kindness that Starlink is showing and ignore the political overtones. Both Trump and the current administration are creating the impression that it was their idea. Maybe Elon or Starlink thought of it first? It doesn't really matter. Let's all just do what we can to help the hurricane victims.
By @marlone93 - 13 days
Why is this advertising-like stuff worth of hackernews?
By @svnt - 13 days
How long does it take to rebuild fiber infrastructure? This is not a kindness, it is a promotion. Six months would be a kindness.
By @realce - 13 days
Isn't it also a $300 equipment payment and shipping time to get the equipment is 2 weeks?
By @bena - 13 days
This might be good for responders, but not so much the victims. But then responders will have their own networks so won't need this.

When you've been hit like this, you aren't going to use your power for this. You have bigger issues. You have to dry out your house, demolition, etc. And that's when you get power. You might not get it for weeks. And honestly, once power reaches residences, power to other services has usually been restored already.

Either this is well-meaning but ill-executed. Or meant to be seen as well-meaning, but with the realization that is almost purely gestural.