Landlords Now Using AI to Harass You for Rent and Refuse to Fix Your Appliances
Landlords employ AI chatbots for tenant communication, rent collection, and inquiries. Tenants express preference for human interaction in crucial matters due to perceived impersonality. Concerns include accuracy, transparency, and ethical implications.
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Some landlords are now utilizing AI chatbots to interact with tenants, handle inquiries, and even chase rent payments. Companies like EliseAI provide these chatbots to property managers, aiming for a human-like interaction. However, some tenants find this automated system impersonal and frustrating, preferring human contact when dealing with important matters like signing a lease or reporting issues. Concerns arise about the accuracy of information provided by AI chatbots and the need for transparency in disclosing their artificial nature. Instances like Air Canada's AI misinformation leading to compensation highlight the potential risks. Experts suggest that upfront disclosure about the AI nature of chatbots could help build trust between landlords and tenants. Despite the convenience of 24/7 availability, some individuals feel disconnected and undervalued when dealing with AI instead of human representatives. The use of AI in landlord-tenant interactions raises ethical considerations and the importance of maintaining transparency and accountability in these automated systems.
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