July 21st, 2024

Deluge of Fake Mac App Store Reviews

A surge of fake customer reviews in the US Mac App Store targeted top paid apps priced between $1.99 and $4.99. Reviews, mostly 5 stars, featured generic text, raising suspicions. The total cost of fake reviews exceeded $1150. Apple's default review sort order potentially hides these fake reviews. Motive remains unclear, with speculation of developer involvement. Apple's lack of curation raises authenticity concerns.

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Deluge of Fake Mac App Store Reviews

A recent discovery revealed a surge of fake customer reviews in the United States Mac App Store for several top paid apps. Eight apps priced between $1.99 and $4.99 USD received a significant number of fake reviews between June 11 and July 19. The reviews, mostly 5 stars, featured generic or nonsensical text and similar user names. Notably, RapidClick stood out with reviews mentioning clicking, raising suspicions. The total cost of purchasing all fake reviews for these apps would exceed $1150. The default review sort order in the App Store is by Most Helpful, potentially hiding these fake reviews from customers. The motive behind these coordinated fake reviews remains unclear, with speculation suggesting a developer might be using them as a cover. Apple's failure to address this issue highlights a lack of curation in the Mac App Store, leaving the authenticity of reviews in question.

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AI: What people are saying
The article on fake reviews in the US Mac App Store has sparked various discussions.
  • Some speculate that compromised accounts are being used to generate fake reviews, targeting popular and cheap apps.
  • Developers, like the creator of BetterSnapTool, have reported the issue to Apple, which is investigating and removing some fake reviews.
  • There is a broader concern about the prevalence of fake reviews in both the Mac and iOS App Stores, with some users noting that Apple deletes negative reviews.
  • Questions arise about the motives behind the fake reviews, whether it's to boost app revenue or sabotage competitors.
  • Criticism is directed at Apple's lack of effective curation and the need for better methodologies to identify fake reviews.
Link Icon 15 comments
By @fifafu - 6 months
I‘m the developer of BetterSnapTool and have also discovered & reported this to Apple about 3 weeks ago on July 2. They are investigating and keep deleting (some of) the fake reviews, but I have no idea who is responsible for them or what they want to achieve.
By @cmeacham98 - 6 months
Theory: these are compromised accounts being used in a review farm. The hacker has the accounts review a few random apps the account already owns. This is why the fake reviews are primarily located on apps that are popular and cheap - as those are the apps users are most likely to already own.
By @IndySun - 6 months
Not only but also... Both the Mac App store and the iOS App store suffer from reams of useless and pointless and no doubt fake reviews Both stores are the last place to look for software, but notoriously its the only place to look for iDevice users.
By @chubs - 6 months
I think the Mac App Store is firmly in the ‘A’ stage of the LPA cycle that is so prevalent of big tech nowadays. (Launch, get Promoted, Abandon)
By @Aeolun - 6 months
I don’t understand why there isn’t some marginally plausible review text in there? It’d cost you $0.01 to generate something vaguely plausible with chatgpt…
By @outcoldman - 6 months
Important detail, those apps could be free for a short period of time, so those reviews could be generated by the accounts that got those apps for free.
By @nox101 - 6 months
The iOS Store is even worse. Apple just flat out deletes 1 star reviews. I've tried 5 times to post a review of the app for my apartment complex. The app is full of bugs. I list the bugs. There is no swear words or anything else. Just a 1 star review.

Every time I try to post it it's deleted within moments.

By @Isamu - 6 months
Reputation laundering. A bot farm where every bot has only posted for the same pattern of apps (paid clients) is too easy to detect.

So they try to break up the pattern by having bots randomly assigned a different subset of inexpensive apps (not paid clients).

But you can’t do bad reviews because that would draw angry attention. So you give everyone 5 stars so they don’t complain.

The bot farmers probably don’t understand why anyone would report inorganic good reviews.

By @chuckadams - 6 months
I don't know why BetterSnapTool is even still on the store: as far as I know, it's been entirely absorbed by BetterTouchTool.
By @janandonly - 6 months
I am a user of Vinegar and Wipr so I am very curious now: why would the makers of these apps have paid for fake reviews? Did they hope to increase revenue? Or is this a way for competitors to weaponize upvotes and thereby slander their good names in the long run?
By @binary132 - 6 months
No walled garden seems to have walls high enough these days.
By @jmholla - 6 months
I would've liked to see an exploration of the methodology the author used to identify fake reviews. The fact that it was sound is taken for granted by the entire article. I'm not saying it's not, I just would have liked to judge its merits myself.