Why Delta is still canceling flights as other airlines return to normal
Delta Air Lines faces extensive flight cancellations due to a global tech outage, surpassing other airlines. Passengers encounter rebooking difficulties amid CEO's apology and efforts to resolve disruptions promptly.
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Delta Air Lines continues to face flight cancellations while other airlines are returning to normal operations following a global tech outage. The Atlanta-based airline canceled 1,500 flights on Friday, more than any other airline globally, and grounded thousands more over the weekend due to a computer program issue affecting its crew tracking software. Delta's disruptions have been more severe compared to other US airlines, with about 60% of its flights canceled. Passengers have faced challenges with rebooking and long wait times for customer service. The airline's CEO, Ed Bastian, issued an apology and mentioned ongoing efforts to restore full functionality. The situation has been exacerbated by the busy summer travel season, leading to significant travel disruptions. The Department of Transportation expects Delta to provide prompt refunds, rebooking options, and compensation for affected passengers. This incident mirrors past challenges faced by Southwest Airlines, emphasizing the critical role of crew scheduling systems in airline operations.
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10 commentsUnited was the worst due to someone smelling up the plane & they didnt clean the bathroom .. made everyone gag.
Everyone hates on Spirit but if you're a frequent traveler who flies lite and likes to travel a lot/ not spend a lot they rock . If you are expecting same level of svc as more expensive airlines then you should spend that extra money.
https://www.ajc.com/news/business/delta-ceo-ed-bastian-saw-h...
That includes a 20 million dollar bonus ('one-time enhanced award'). One wonders for what?
Other sectors roll like that too eg bank but they at least make it work somehow. Airlines seem to regularly deviate from the happy path.
The entire sector needs a tech overhaul. And better integration too. Stuff like ATC asking how many people and fuel you’ve got in emergencies…why isn’t that info streamed live?
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