Lawsuit: T-Mobile must pay for breaking lifetime price guarantee

A class action lawsuit has been filed against T-Mobile by customers who allege the company violated its lifetime price guarantee by raising prices on certain plans without consent. The complaint, submitted to the US District Court for the District of New Jersey, claims that T-Mobile unilaterally switched customers from legacy plans to more expensive options in May 2024, despite previous assurances that rates would remain unchanged for the life of the plan. The lawsuit includes four named plaintiffs from New Jersey, Georgia, Nevada, and Pennsylvania, representing all US residents who had plans with a promised lifetime price guarantee but experienced price increases. The plaintiffs seek restitution, statutory and punitive damages, and an injunction against further deceptive practices. T-Mobile's "Un-contract" promise, introduced in 2017, assured customers that their prices would not change unless they opted to alter their plans. However, a caveat revealed later indicated that the only guarantee was a refund of the final month's bill if customers chose to cancel due to a price increase. Following the price hikes, the Federal Communications Commission received approximately 1,600 complaints from dissatisfied customers. T-Mobile's recent price adjustments have sparked significant customer backlash, with some reporting difficulties in obtaining refunds for their final month's bill after cancellation. The lawsuit highlights ongoing concerns regarding T-Mobile's pricing practices and customer trust.