The meanest app: Duolingo subjects its users to "emotional blackmail"
Duolingo's unconventional engagement strategy, marked by persistent notifications and humor, has led to a 54% increase in daily users and 45% revenue growth, particularly appealing to Gen Z audiences.
Read original articleDuolingo, a popular language-learning app, has garnered attention for its unconventional and often harsh approach to user engagement, which some describe as "emotional blackmail." Users report receiving persistent notifications and emails that can feel scolding, such as reminders of inactivity or playful jabs at their commitment. Despite this brusque style, Duolingo has seen significant growth, with a 54% increase in daily active users and a 45% rise in revenue in early 2024. This strategy appears to resonate particularly well with Gen Z, who appreciate brands with distinct personalities and authenticity. Marketing experts suggest that Duolingo's irreverent and cheeky branding, exemplified by its mascot, the owl, helps it stand out in a crowded market. The app's marketing campaigns, which often embrace humor and meme culture, have contributed to its popularity, especially on platforms like TikTok. However, the effectiveness of its guilt-inducing notifications raises concerns, as research indicates that such tactics can backfire, potentially leading to user disengagement. While Duolingo's approach may not appeal to everyone, it has successfully captured the attention of younger audiences, who seem to enjoy the app's unique personality. The company continues to leverage this strategy, balancing the line between motivation and annoyance to keep users engaged in their language-learning journey.
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I've always disliked and distrusted Duolingo (and before that, Rosetta Stone), for providing people the basics (which they do just fine) but making it seem like fluency is always just one more upgrade or lesson around the corner while not-so-subtly implying that it's your fault that you're not there yet.
Even for the most talented learners of languages it takes many, many more hours and types of exposure that these apps cannot achieve. For Arabic, for instance, the military gave us 88 weeks of full-day instruction with native speakers, in addition to homework. And that's all just to achieve basic reading/listening fluency. And many of the people who start the program (and have passed an aptitude test even to start the program) do not complete it.
Like I said, it's as good as anything to start, but it's the marketing of it as the complete package that irks me.
I succumbed to paying for the app since it is virtually unusable with the frequency of ads on the freemium model.
They are a very dislikable brand.
I don't really get the framing of this article.
Let me introduce "Fuck you, Inc.", if you're not into us then fuck you.
It was nagging me, and I just ignored it. It's bad, of course, that I have ignored it, because as a result, learning hasn't happened. But it was very easy for me to ignore it. I didn't feel blackmailed.
And then I keep wondering what all those years of nagging telemarketing calls one has learned to hang up on despite all the tricks can do to one's psyche.
For me the worst is that when you indulge, you feel bad and will do something; but with Duolingo you are still indulging the same, however it makes you feel accomplished and that you made your work.
No, you didn't — You just watched the ads they wanted you to watch. Doing nothing is literally better than Duolingo.
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