TradingView's Emotional Subscription Cancellation
TradingView's subscription cancellation criticized for dark patterns like urgency, misleading buttons, and guilt-inducing visuals. Psychological triggers used to influence decisions and create guilt. Users advised to recognize and avoid manipulative design tactics.
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TradingView's subscription cancellation process has been criticized for employing dark patterns to manipulate users' emotions. The platform uses tactics such as creating a sense of urgency, misleading button styles, emotional animations, and guilt-inducing visuals to discourage users from canceling their subscriptions. By leveraging psychological triggers like urgency and emotional manipulation, TradingView aims to influence users' decisions and make them feel guilty for canceling. Recognizing these manipulative design choices can help users make more informed decisions when interacting with the platform. This case sheds light on the use of dark patterns in user interfaces and emphasizes the importance of being aware of such tactics to avoid being swayed by emotional manipulation.
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5 commentshttps://news.ycombinator.com/item?id=38347832
Does anyone subscribe to tradingview have you seen the dark pattern when you want to disable auto annual renewal. Need to confirm at least 7-8 times and most of the dialogs make it sound like you are canceling the subscription not the auto renewal. Like wtf I am not allowing you to charge me $600+ and renew subscription unknowingly
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