FTC urged to make smart devices say how long they will be supported

Consumer advocacy groups are urging the Federal Trade Commission (FTC) to establish clear guidelines regarding the support duration for smart devices. In a letter addressed to FTC officials, representatives from 17 organizations, including Consumer Reports and iFixit, highlighted issues related to "software tethering," where device functionality is dependent on a manufacturer's servers. This practice has led to sudden feature removals and bricking of devices, causing frustration among consumers. The letter describes these actions as "unfair and deceptive," likening the gradual loss of functionality to "death by a thousand cuts." Examples cited include Peloton's activation fee for secondhand equipment and Oral-B toothbrushes losing Alexa compatibility. The groups argue that such practices diminish the value of purchased devices and hinder consumer ownership. They propose that the FTC require manufacturers to disclose a guaranteed minimum support period for their products, including security updates and functionality assurances. This guidance could help consumers make informed purchasing decisions regarding smart gadgets.

- Advocacy groups are pushing the FTC for clearer guidelines on smart device support.

- "Software tethering" practices are leading to sudden feature removals and device bricking.

- The letter compares the gradual loss of functionality to "death by a thousand cuts."

- Proposed FTC guidelines would require manufacturers to disclose minimum support durations.

- The initiative aims to enhance consumer rights and device ownership clarity.