Lawsuit: T-Mobile must pay for breaking lifetime price guarantee

A class action lawsuit has been filed against T-Mobile by customers who allege the company violated its lifetime price guarantee by raising prices on certain plans. The complaint, submitted to the US District Court for the District of New Jersey, claims that T-Mobile unilaterally switched customers from legacy plans to more expensive options without consent in May 2024. The plaintiffs, representing customers from New Jersey, Georgia, Nevada, and Pennsylvania, seek restitution for the increased charges, statutory and punitive damages, and an injunction against further deceptive practices. The lawsuit highlights T-Mobile's previous assurances that customers would retain their plan prices indefinitely, a promise made during the launch of the "Un-contract" in 2017. However, the company later included caveats that undermined this guarantee, stating that the only assurance was a refund of the final month's bill if customers chose to cancel due to a price increase. T-Mobile's price hikes, which have affected many customers, have led to approximately 1,600 complaints filed with the Federal Communications Commission. The lawsuit reflects growing dissatisfaction among T-Mobile customers who feel misled by the company's pricing policies and changes.