T-Mobile Sued for Breaking Lifetime Price Guarantees

T-Mobile is facing a lawsuit from customers who allege the company violated its lifetime price guarantees for certain cellular plans. The lawsuit, reported by Wired, claims that T-Mobile advertised plans with a price lock in 2017 but subsequently raised prices between $2 to $5 per line starting in May 2024. The affected plans include T-Mobile ONE, which was marketed as having a fixed price until customers chose to change it. Despite the price promises, T-Mobile's fine print allowed for price increases, stating that customers could cancel their plans and have their final bill paid if prices rose, a policy applicable to accounts activated between January 2017 and April 2022. The lawsuit argues that T-Mobile's FAQ contradicts the original terms provided to customers, constituting a breach of contract and resulting in financial harm. The plaintiffs accuse T-Mobile of making false statements and intentionally hiding plans to increase rates. They are seeking class action status, an injunction against further price increases, restitution for amounts earned from the alleged misconduct, refunds for the increased charges, and additional damages for the injuries suffered.